We dispatch our orders with Australia Post with current metro delivery times at 3-6 business days. During COVID-19, delays are frequent, we please ask for your patience and understanding. We aim to dispatch orders within 2 business days of the time of purchase or the earliest possible convenience.
Deliveries sent through Australia Post will now default to ‘Signature on Delivery with Authority to Leave’ which means the receiver will still sign for a parcel whenever they are home. If the receiver is not home and Australia Post determines there is a safe place for the parcel to be left on the premises, they will leave it there. Australia Post will also take a photo of the parcel as proof that it was delivered safely and give the receiver access to this. If there’s no safe place, Australia Post will leave a notification to the receiver and take the parcel to a nearby Post office for the receiver to pick up and sign for.
Refunds or returns will not be given for late delivery outside our delivery guarantees or predicted delivery times with Australia Post.
For further information regarding delivery, please contact 1300 459 450 (Australia) or 02 6422 4000 (Overseas).
